What is Business Process Automation (BPA)?
Business process automation is the use of technology to execute recurring tasks or processes in a business where manual effort can be replaced. It is done to achieve cost minimization, greater efficiency, and streamlined processes.
According to a report titled The Sorry State of Digital Transformation in 2018 by Forrester, up to 22 percent of businesses have still not process excellence and workflow automation. These are critical aspects for customer satisfaction and growing revenue. If you wish to have a growing roster of happy customers, you need to start focusing on process excellence. Business process automation is a straightforward, effective way to get started on that path.
Stepping stone to digital transformation
Digital transformation can seem like a lofty overwhelming goal to organizations that aren’t on that path. Business process automation can be a stepping-stone to adopting that culture of continuous transformation. You can start with a few processes that are clearly in need of course correction and gradually work your way up.
Automation necessitates a certain amount of clarity about the process right at the designing stage. If you don’t know the tasks involved and the people responsible for running the process, you can’t design and automate the workflow accurately.
The insights you gain from analyzing an automated process can clearly show you the gap between your process as is and as it should ideally be.
One of the great outcomes of a process automation system is streamlined processes. Clear accountability, customizable notifications, valuable insights, and faster turnaround times make it easier to eliminate wasteful activities and focus on enhancing tasks that add value.
With business process automation, every detail of a particular process is recorded. This information can be presented to demonstrate compliance during audits.
Standardization of operations
When you automate a business process, you can expect a consistent standard of outcomes every time. Standardization helps to position your organization as reliable, which in turn can help increase your customer base.
Customer satisfaction is a key differentiator in any industry. Focusing on process and operational excellence helps you exceed customer expectations with ease. When you consistently meet promised standards, customers are more likely to develop a preference for your company
Why should you automate business processes?